Yes, your ice cream can be a little too iced.
(It’s exposure to air that usually causes the dreaded freezer burn.)
You may want to invest in an independent freezer thermometer to monitor the actual temperature in your freezer.
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Check the vents
Is ice or food blocking the vents in your freezer?
Clean the door seals and adjust hinges to ensure it seals well.
Give them a good vacuum or dust regularly to keep them clean.
